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We have a whistleblower line on which staff can anonymously report any aspect of malpractice from their colleagues and a senior management team will investigate and act on any reports.'The wear of items such as tyres and brake pads is not an exact science, but we believe ours is a professional and responsible approach which focuses first and foremost on the safety of our four and a half million customers.' A spokesman said: 'We expect high standards to be delivered across all areas of our business, and continue to make significant investment in training our staff.